Disclaimer

Last updated 22 April 2026

Duly is a brand of LSG Group Pty Ltd (ABN 76 687 810 457).

Duly is not an insurance adviser

Duly is an introducer service. We match Australian business owners with licensed insurance brokers. We do not provide insurance advice, financial product advice, or personal recommendations on any insurance product.

Any information published on the www.dulydoes.au website, in marketing content, on social media, or in communications from Duly is general information only. It is not tailored to your objectives, financial situation, or needs. It should not be relied on as advice.

Before making any decision about an insurance product, you should:

Consider your own circumstances.
Read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD).
Obtain advice from a licensed insurance broker or financial adviser.

Advice comes from the matched broker

When you request a match, we pass your request to the licensed insurance broker named in our Terms. All advice, quotes, policy recommendations, and placement services are provided by that broker under their own Australian Financial Services Licence (AFSL) or as an authorised representative of a licensee. Any contract of insurance is between you, the broker, and the relevant insurer.

Duly is not a party to any insurance contract or broker engagement that follows a match.

AI-assisted content

Some operational functions of the Duly service, including matching logic, internal automations, and content improvements, are supported by AI tools. Any AI-assisted output, recommendation, or match result is operational only. It is not insurance advice, financial product advice, or a personal recommendation.

All advice on insurance cover, policies, quotes, and claims comes from the licensed broker you are matched with, not from Duly or any AI tool used by Duly.

Duly does not use AI to handle your insurance documents. All insurance documentation is handled directly between you and the matched broker. For detail on how we handle personal information and AI, see our Privacy policy.

No guarantees

We do not guarantee:

That a broker will offer you insurance cover.
That you will receive a lower premium, broader cover, or any specific commercial outcome.
Any particular response time or service standard from a matched broker.

The figures cited in Duly marketing (for example, average premium movement over time) are based on publicly available industry data and reporting. They are presented to illustrate a general market trend. They are not a forecast, a promise, or a prediction of what will happen with your own insurance.

How we get paid

Duly is free for business owners. A matched broker may pay us a referral fee when they do business with you. This fee is paid out of the broker's commission and does not increase the cost of any insurance you take out. The broker's commission is paid by the insurer under standard industry arrangements, the same as it would be if you went to the broker directly.

External links

The Duly website may contain links to third-party websites. We do not endorse, control, or take responsibility for the content, privacy practices, or conduct of any third-party site.

Copyright

Contact

hello@dulydoes.au
Duly, a brand of LSG Group Pty Ltd
Gold Coast, QLD